We will either replace or refund for damaged or lost items within 30 days of the order date. We do not accept returns nor will we reimburse you for any return shipping costs incurred by you or your customers for damaged products or incorrect shipping addresses. What we need to make a replacement or refund an order:
- Please provide the customer name and email.
- Please provide the order number
- Any information the customer has provided to you about the issue over email
- Please provide a picture of the wrong/damaged item.
Please send all of these details to the email address admin@pengine.io
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